Big4 Privacy Policy – User Information Protection

This Privacy Policy explains how big4 collects, uses, stores, and protects your personal information when you use our platform. We are committed to safeguarding your privacy in line with best data protection practices in Malaysia.

Information We Collect

Big4 collects various types of information depending on how you interact with our platform:

Account information: Full name, email address, phone number, and password upon registration.
Device & browser information: Device type, operating system, browser version, IP address, and general location data used to ensure platform security and performance.
Payment information: Transaction details in MYR (RM), including payment methods used such as TNG eWallet and FPX. We do not store card numbers directly — all payments are processed through secure payment gateway providers.
Usage data: Pages visited, games played, bets placed, and session duration on the platform.
Cookies: Session data, language preferences, and personal settings stored locally on your device.

All information is collected lawfully and solely for the purposes stated in this policy.

Purpose of Information Use

Information collected by big4 is used for the following purposes:

Verifying user identity and account security during login and transactions.
Processing MYR deposits and withdrawals accurately and securely.
Personalising your experience based on past activity and game preferences.
Sending important notifications about your account, platform updates, or policy changes via email or message.
Detecting and preventing fraud, duplicate account usage, or suspicious activity.
Complying with all applicable laws and regulations in Malaysia.

Big4 will not use your information for any third-party marketing purposes without your consent.

Cookies & Activity Tracking

The big4 platform uses cookies to deliver a smoother and more secure user experience. Cookies are used to:

Maintaining your login session so you don't need to sign in repeatedly.
Saving your language settings and personal interface preferences.
Analysing aggregated usage patterns for platform improvement purposes.

You can disable cookies through your browser settings, though some platform features may be affected if cookies are turned off entirely. We do not use cookies to track your activity on other websites.

Data Storage & Security

All user information is stored on SSL-encrypted servers with strict access controls. big4 implements the following security measures:

Data encryption in transit and at rest using industry-standard protocols.
Multi-layered access controls to ensure only authorised personnel can access user information.
Continuous monitoring for suspicious activity and cybersecurity threats.
Regular data backups to prevent information loss due to technical failures.

While we take all reasonable precautions, no data storage system can be guaranteed to be 100% secure. Users are advised to keep their account passwords confidential.

Sharing Information With Third Parties

Big4 does not sell or transfer users' personal information to third parties for commercial purposes. However, there are limited situations where information sharing may occur:

Payment gateway providers: To securely process MYR deposit and withdrawal transactions.
Legal authorities: Where required by Malaysian law or court order.
Technical partners: Hosting and infrastructure service providers bound by strict confidentiality agreements.

All third parties involved are required to comply with data protection standards equivalent to those in this policy.

User Rights Over Personal Data

As a big4 user, you have the following rights regarding your personal information:

Right to access: You have the right to request a copy of the personal information we hold about you.
Right to rectification: You can update or correct any inaccurate information through your account settings.
Right to erasure: You may request the deletion of your account and personal information, subject to applicable record retention requirements under the law.
Right to object to processing: You may object to the use of your data for specific purposes by contacting our support team.

To exercise any of the above rights, contact the big4 support team via live chat or email us at: [email protected]

Policy Updates & Contact Us

Big4 reserves the right to update this Privacy Policy at any time. Users will be notified of any significant changes via email or in-platform notification. You are advised to review this page periodically to stay informed of our latest privacy practices.

If you have any questions, concerns, or complaints regarding your data privacy, please contact the big4 support team. We will endeavour to respond to all enquiries within a reasonable timeframe. You may also visit our Frequently Asked Questions page for answers to the most frequently asked questions about account security and privacy.